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In other cases, Printer Assistant displays the Select a Printer window with multiple names for your printer or does not open when the printer is connected through USB. Connect a new printer displays instead of HP Printer Assistant After upgrading your computer to the most recent version of Windows, HP Printer Assistant software displays the Connect a new printer tool instead of the printer settings and tools view.
Set up the printer connection again to resolve the issue. In some cases, reinstalling the HP driver and software is required. Step 1: Reconnect the printer Try connecting the printer again to regain access to Printer Assistant tools. Click Connect a new printer. When prompted, select the connection type, and then follow the on-screen instructions to set up the printer. If you can open Printer Assistant, the issue is resolved.
If you cannot open Printer Assistant or the red X displays and the connection still fails , continue to the next step. Step 2: Uninstall any HP printer software Uninstall the HP print driver and software before reinstalling the latest driver. Disconnect the USB cable from the printer, if necessary. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
Step 3: Reinstall the latest driver from the HP website After uninstalling the software, download and install the latest version of the full feature software. Step 4: Restart the computer and the printer Restart the computer and the printer after reinstalling the driver to finish setting up the software in Windows. If you cannot open Printer Assistant, and the Connect a printer tool displays, connect the printer again, and then restart the printer and computer to complete the installation.
This issue is for computers and network-connected printers upgraded to the most recent version of Windows. After installing the full feature HP printer software, the Select a Printer window displays with two or more names for your printer when you open HP Printer Assistant software.
Printing functionality might be different depending on which name you select. Use the following workaround to remove all printer names from the Devices and Printers folder, and then set up the printer again. Step 1: Remove the printers from your list of devices Delete the printers from Windows before setting up your printer again. Search Windows for devices , and then click Devices and Printers in the list of results.
Simply add their device to your list and you'll be notified automatically. You can also view available and subscribed HP services. Improve the performance and reliability of your PCs and printers with automatic firmware and driver updates. You can configure your options to install updates automatically or to notify you when updates are available.
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Officejet Pro L AiO. Officejet Pro Xdw. Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart Photosmart v Photosmart w. Photosmart Photosmart Photosmart Photosmart v Photosmart w Photosmart Photosmart Click Thumbs Up on a post to say Thank You! Select the relevant post " Accept as Solution" to help others find it. View solution in original post.
Thank You! I down loaded the drivers and with some minor glitches, I got all of the printer functions working. I'm not much of a "techie" so I appreciate the advice and support.
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